UX Designer [Contractor]

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design (HCD) to modernize and transform user and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.We combine design thinking with continuous discovery and delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here!OverviewAre you looking to make an impact? We are looking for a User Experience (UX) Designer to support our client at the U.S. Department of Veterans Affairs (VA). In your work and through your design expertise you will improve health outcomes for 16M+ Veterans, Caregivers, Survivors and Family Members by reducing barriers to accessing care and benefits within the VA.In this position, you will be working in a small, cross-functional team of Researchers, Designers, Product Managers, and Technical practitioners to understand and synthesize customer needs, strategize improved service delivery, and design innovative solutions built on the Salesforce platform for VA employees inside various Program Offices of the Veterans Business Administration. If you have experience integrating HCD practices into the deployment of impactful, scalable digital services and enjoy simplifying complexity into intuitive experiences, we’d love to hear from you.A passion for our mission and civic design is a must-have.How will you spend your time?This contract is a full-time engagement (40hrs/week).95%+ of your time will be spent on billable work, providing UX leadership to the program and 5% on admin or delivering on select tasks for the Design Practice.What You’ll Do• Participatory Design: Collaborate with multiple cross-functional teams to deliver user experiences that are positive, accessible, and impactful. Promote and commit to inclusive and accessible product development, ensuring an exceptional user experience for all.• User-Centered Research and Insights: Implement research approaches to discover user needs, behaviors, and preferences. Involve users in understanding their experiences and challenges. Co-create to provide deeper insights to identify opportunities and problems.• Prototyping and Iteration: Design, test, and rapidly iterate on prototypes to improve user experiences. Address user issues and work with business partners, product and development team members towards the envisioned service delivery.• Deliverables and Documentation: Create various deliverables to drive the product vision and development, including research findings, process and user flows, wireframes, and more. Leverage appropriate frameworks to influence decision-making and connect different development stages effectively.• Stakeholder Collaboration and Leadership: Collaborate with stakeholders and multidisciplinary teams to frame design opportunities. Fuel excellence in delivery by connecting with Design Team members on different contracts to exchange best practices and shape advanced civic tech design capabilities.What We’re Looking For• Passion for Social Impact Design: Dedication to designing for positive societal change.• Experience in Digital Service Projects: 3+ years of experience in UX or product design and team collaboration within complex digital service projects and diverse stakeholder relationships.• User Advocacy and Accessibility: Ability to advocate for users, simplifying complex processes into user-friendly workflows and interfaces. Proficiency in accessibility standards and designing within established design systems.• Integration and Collaboration Across Disciplines: Ability to integrate and collaborate across design research, product management, and engineering disciplines to prioritize tasks and establish a shared understanding of UX and broader product direction.• Proficiency in Design Capabilities: Demonstrated experience in at least four of the following areas: user research, UX design, product design, interaction design, service design, visual design, content design, developing design systems or proofs of concept, user testing, and/or UI design.• Modern Design Platform Experience: Familiarity with modern design platforms such as Lucid, Sketch, Avonni, Figma, and Mural. Proficiency in working with design systems and applying agile methodologies and toolsets to create user stories (e.g., Jira). Experience in prototyping with various tools and fidelity levels. Experience with Salesforce and/or other SaaS.• Growth Mindset: Commitment to embracing new ideas and methodologies. Ability to create collaborative environments with empathy, fostering behaviors that drive experience transformation.• Consultative Approach and Client Understanding: A consultative approach to understanding client expectations, working effectively across multiple agile teams, and being accountable for delivering against user needs.Requirements• Willingness to work East Coast time zone between the hours 8:30a and 4:30p.• Willingness to obtain a public trust security clearance and complete a background check.• Willingness to conduct yourself with patience and professionalism at all times as a representative of MO.Perks• A REMOTE first work environment• An inclusive culture where everyone is welcome• This is a 6-month + engagement$50 - $65 an hourAll MO representatives are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO team members, inclusive of contractors, are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.All MO team members are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO Team members are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.MO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.We value diversity and inclusion and encourage all interested candidates to apply. If you have more experience beyond what is detailed here, we’d be happy to take a look. If you meet most but not all of the requirements, we still want to hear from you.This application will remain open for a week.